Every year the Healthcare Industry celebrates Nurses Week from May 6 – May 12. Many may not know that the last day is also Florence Nightingale’s birthday. Before I took my nursing career experience into business, I did not recognize the fact that Florence Nightingale was also a phenomenal nursing entrepreneur.
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Customer Service is Key to Acquisition and Retention
I realize I’m giving away my age when I say this, but years ago, back when payrolls consisted exclusively of paper checks, a company I worked for would put messages on those check stubs that accompanied the checks. It might be a seasonal message such as “Happy Holidays” in late December, or more of a reminder such as “Don’t forget, we match xx% on your 401K contributions”.
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