When first looking for healthcare solutions, choosing the right place to go can be challenging. You may start with a Google search to find a physician on a hospital’s website, read reviews from previous patients or even visit the facility. Hospitals are pillars of the community where people go to find resources and answers. Creating an atmosphere of safety and comfort early on can make or break that person’s experience. This is why it’s so important to have a consistent healthcare brand.
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The Alignment of Systems, Business Processes and Service Activity (Labor)
Every organization will have these three components in their organizational structure. At AK Consultants & Healthcare, we work with clients on the alignment of their business processes with their employee and patient expectations.
Business processes may include overall capacity, communications between departments, staffing requirements and costs to deliver a quality of service to the end user (patients). A business process has three distinct functions. It is Definable (beginning & end), it is Predictable (a standard expectation of and outcome) and it is Repeatable (expectation of similar results produced).
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